THE SEEN CARE

THE SEEN CARE

MADE TO BE WORN. BACKED WITH CARE.

Every pair of THE SEEN sunglasses includes our care promise: a 12-month manufacturing warranty and 60-day accidental care.

12-MONTH MANUFACTURING WARRANTY

Your sunglasses are covered for 12 months from the original purchase date against manufacturing defects in materials or workmanship under normal use.

This includes confirmed manufacturing issues affecting the frame, hinges, or assembly of the sunglasses.

The manufacturing warranty does not cover:

• Scratched or damaged lenses
• Accidental impact or breakage
• Damage caused by misuse, pressure, heat, water, chemicals, or improper storage
• Normal wear and tear
• Changes in fit resulting from regular use
• Damage caused by unauthorized repairs or alterations
• Lost or stolen items

60-DAY ACCIDENTAL CARE

Accidents happen. During the first 60 days following your purchase, THE SEEN CARE provides one accidental-care request per pair.

We will first assess whether the sunglasses can be repaired. If repair is possible, we will arrange the appropriate repair solution.

If the sunglasses cannot be repaired, you may purchase one replacement pair at 50% of the original purchase price.

Replacement is subject to availability. Where the original model or color is unavailable, an alternative of equivalent value may be offered.

Accidental care does not cover lost or stolen sunglasses, deliberate damage, cosmetic wear that does not affect use, or repeated claims.

HOW TO MAKE A CLAIM

Please contact us through WhatsApp or email and provide:

• Your order number or valid proof of purchase
• Clear photographs of the sunglasses and the affected area
• A short deion of what happened
• Your full name and contact number

Our team will review the request and aim to provide an initial response within two business days. Please do not send the sunglasses before receiving confirmation and return instructions from our team.

IMPORTANT INFORMATION

THE SEEN CARE applies to authentic THE SEEN products purchased through our website or an authorized retailer, with valid proof of purchase.

Each request is subject to assessment before approval. This policy does not limit any mandatory consumer rights available under applicable law.

START A CARE REQUEST